Phil Crosby: Frasi in inglese
Origine: Quality Is Free, 1977, p. 14-15
Cited in: Joseph C. Fields. Total Quality for Schools: A Suggestion for American Education. 1993, p. 47
Quality Is Free, 1977
“A rule to live by: I won't use anything I can't explain in five minutes.”
Philip B. Crosby, quoted in: Tim Oberle (2013), Process Techniques for Engineering High-Performance Materials. p. 353
“Improving quality requires a culture change, not just a new diet.”
Philip B. Crosby (1989), Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby, p. 47
“Change should be a friend. It should happen by plan, not by accident.”
Philip B. Crosby (1995), Reflections on Quality.
“Management has to get right in there and be active when it comes to quality.”
Origine: Quality Is Free, 1977, p. 14
“Quality is conformance to requirements - nothing more, nothing less.”
Philip B. Crosby (1979), as cited in: Colin Morgan and Stephen Murgatroyd (1994), Total Quality Management In The Public Sector.
“In a true zero-defects approach, there are no unimportant items.”
Philip B. Crosby (1989), Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby, p. 9
Quality Is Free, 1977
