„Such a businessman has never become rich whose mouth was full of slander and his heart full of envy of success of the others, who could with great skill reveal the mistakes of his competitor. However that one has never been and will never be poor who serves his customers with words of cordial kindness and whose eyes can see rather the positive than the negative features of the competitor so that he could use them.“
— Tomáš Baťa
Tomas Bata (1928), translated and cited in: Tribus, Myron. "Lessons from Tomas Bata for the Modern Day Manager." Tvůrčí odkaz Tomáše Bati a současné podnikatelské metody (2001).